Frequently asked questions – and clear answers
Background
What does the start of ScanHotels mean?
We have been welcoming guests to this place for 20 years. Together with strong partners, we have created a place of experiences and encounters.
Another chapter begins with ScanHotels – with a familiar team, the usual quality and an attitude that focuses on what makes our hotel special: personality, regionality and hospitality with heart and mind.
Why a new brand?
Rostock is not a metropolis – and that is precisely why this city deserves its own concept. We believe that hospitality starts locally. With people who are approachable. With experiences that you can only have here. From fall 2025 – with the opening of our hotel at the city harbour – we will welcome our guests to three restaurants, three bars and three event areas in Rostock. This diversity requires individual offers that are particularly well suited to the north – characterized by proximity, taste and character.
Your Reservations
Is the company changing?
No. The company operating the hotel remains unchanged and therefore also
all agreements that we have made with guests and customers.
Will my booking remain valid?
Yes, your booking (e.g. rooms, events) is secure and valid with us – regardless of when it was made. Arrival and stay are possible as planned.
For example, I have ordered a table in a restaurant, for brunch or ball tickets
– will anything change?
No. All reservations and orders remain valid.
I have a voucher – is it still valid?
Yes, all vouchers already issued remain valid until the specified expiry date.
Future Bookings and Loyalty Program
Can I continue to enjoy the benefits of the previous loyalty program?
Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. The ScanHotels loyalty program is already being planned – more on this soon.
Will previous offers and events continue?
Yes, definitely! It is very important to us that the hotels are places for people to meet, and that is precisely why offers such as brunch, after-work and the annual Ball Léger will continue.
Team and Company
Will I continue to meet familiar hosts?
Yes, our team will remain. Your familiar hosts will continue to be there for you – personally, attentively and with the same commitment as before.
What exactly is ScanHotels?
ScanHotels stands for hotels in the 4-star-plus segment with clear standards: personal service, well thought-out design, genuine quality. Our hotels combine comfort with attitude – and create space for what counts.
Who is behind ScanHotels?
Behind the brand is the Friedemann Kunz Family Foundation together with an experienced team that has shaped our hotel for many years. The ideas that make the ScanHotels brand what it is were developed by parts of the team themselves.
Do you still have questions?
We’re happy to assist you. For the transition period, we’ve put together a team that can answer specific questions about the brand transition.
