Declaration on accessibility

Home Declaration on accessibility

This accessibility statement applies to the websites

FH Rostocker Hotelbetriebs GmbH.
FH Rostocker Hotelbetriebs GmbH strives to make its website accessible in accordance with Section 14(1) of the Mecklenburg-Western Pomerania State Disability Equality Act (LBGG M-V) and the Mecklenburg-Western Pomerania Accessible Information Technology Ordinance (BITVO M-V), as amended.
The website is operated by a company that provides services in the public interest. It is therefore subject to the digital accessibility requirements set forth in Section 14 of the LBGG M-V in conjunction with Section 1(2) of the BITVO M-V.

Operating instructions

General operation

The operation of the website follows the usual web standards as far as possible. No atypical or complex operating concepts have been implemented. Separate instructions are not required to use the site.

Atypical operating instructions

Please note that room bookings are not made directly on this website, but via an external booking system.

External booking system (HotelNetSolutions – OPB6)

The booking is processed via the OPB6 system of the provider HotelNetSolutions GmbH.
According to the provider, the system is being actively developed with regard to accessibility – in connection with the Accessibility Reinforcement Act (BFSG), which comes into force on June 28, 2025.
HotelNetSolutions has communicated the following accessibility measures:

Keyboard operation: All functions and forms should be fully usable with the keyboard (e.g. tab control).
Alternative texts for images: Graphic content is provided with meaningful alt texts so that it can also be understood by screen readers.
Compatibility with screen readers: The software is prepared for barrier-free speech output.
Contrast optimization: Design elements meet requirements for high and low contrast modes to remain legible even with visual impairments.

The provider emphasizes that the accessibility of its systems is continuously being improved.
HotelNetSolutions GmbH is responsible for the implementation.

Inframe Integration: Table Reservation defork

Please note that table reservations are made directly on this website, but through an iframe provided by the service provider defork.

Presentation and readability

The content automatically adapts to the screen size (responsive design). The font size can be changed using the standard functions of your browser (e.g. Ctrl + / Ctrl – or Cmd + / Cmd – on Mac).
The language of the website is correctly marked as German (lang=”de”). The reading order of the content has been structured in such a way that it is comprehensible for users of assistive technologies.

Status of compatibility with the requirements

This website is not fully compliant with the requirements of the LBGG M-V and the BITVO M-V. Some of the content does not currently meet the requirements for accessible information technology in accordance with WCAG 2.1, conformity level AA.

The website has been completely redesigned. Accessibility adjustments are made on an ongoing basis as part of further technical developments.
In individual cases, after weighing up technical and economic aspects in accordance with Section 3 BITVO M-V, it was decided not to make certain content fully accessible, as this would involve disproportionate effort or could significantly impair functionality.

The technical implementation is carried out by Qbus Internetagentur on behalf of and in the interests of FH Rostocker Hotelbetriebs GmbH.

Non-accessible content

The following content is not or only partially accessible at the time of publication:

The technical implementation is carried out by Qbus Internetagentur on behalf of and in the interests of FH Rostocker Hotelbetriebs GmbH.

1. non-text content

Some images and frames have missing or insufficient alternative texts (e.g. only file names).

2. contrast ratios

Partially insufficient color contrast for texts or control elements (< 4.5:1 or < 3:1).

3. interactive content and layout

Content that is displayed via mouseover cannot be closed by pressing ESC or clicking again.
Slideshows/carousels cannot be paused or controlled via the keyboard.
There are no equivalent alternatives to swipe gestures on mobile devices.
Layout problems may occur with a high browser zoom (>200 %).

4th tables

Tables are not always semantically correctly labeled (missing <th>, missing relationships).
Some content is not fully visible at 320 px width.

5. forms

Some form fields are not correctly labeled or assigned programmatically.
The “Megaforms” plugin does not fully meet the requirements of WCAG 2.1 AA, particularly with regard to keyboard operation, error messages and label assignment.

6. video and audio media

Not all videos have subtitles or audio descriptions.

7. Links

Insufficiently described link texts (e.g. “click here”) make it difficult to use with screen readers.

8 Structure and navigation

Enumerations and heading hierarchies are not always correctly labeled.
Current menu items are not displayed as active for screen readers.
The breadcrumb navigation (“You are here”) is not marked as a landmark.

9. keyboard operation and focus

The tab order is not always logical.
A visible focus indicator is sometimes missing.
Enlargement by the browser can lead to overlapping content.

10. PDF documents

Most PDFs are not accessible (missing tags, alternative texts, reading order).

Content in plain language and sign language

Texts in easy-to-read language and an explanatory video in German Sign Language (DGS) are not yet available on this website.
The provision of this additional accessible content is planned and will be delivered at a later date.
The aim is to make the key information about the website and the company’s offering accessible in these accessible formats.

Corrective measures

The website will be gradually optimized in terms of accessibility. Adjustments are made in the course of technical development and depending on the relationship between cost and benefit. In certain places, complete implementation has been deliberately avoided if this would be disproportionate.

Use of Matterport 3D tours

On this website, virtual 3D tours are integrated via the Matterport platform. This application allows users to move visually through selected rooms and areas of the hotels.

Please note:

The presentation is based on a graphic 3D model that is not barrier-free in the sense of the applicable legal standards (e.g. WCAG 2.1, BITV 2.0).
Keyboard operation, screen reader compatibility and text alternatives to visual content are currently not fully implemented in Matterport.
An alternative accessible description of the content shown (e.g. room structure, furnishings) is available on request.

The Matterport application is a third-party tool. The responsibility for its accessible design lies with Matterport Inc. and the provider itself states the following: https://matterport.com/de/accessibility
We are working to provide additional information on the areas shown in accessible text form, insofar as this is possible with reasonable effort.

Preparation of the accessibility declaration

This declaration was created on 10.06.2025 and last reviewed on 30.06.2025. The review was carried out in full by Qbus Internetagentur GmbH as part of the website redesign. The following testing tools were used:

WAVE Evaluation Tool
axe Accessibility Tool
Siteimprove Accessibility Checker (Chrome extension)

The evaluation was carried out according to recognized methods based on WCAG 2.1 AA and BITV 2.0. Qbus Internetagentur GmbH acts to the best of its knowledge, but assumes no legal liability for the results.

Feedback and contact

Do you have information about barriers or need certain information in an accessible form?
We look forward to your feedback and will respond to your comments as quickly as possible – at the latest, however, within the statutory period of six weeks.

Contact:
FH Rostocker Hotelbetriebs GmbH
Lange Straße 40
18055 Rostock
Phone: 0381 37500
Email: info.rostock@scanhotels.de
Website: www.scanhotels.de

Feedback form

Please note: The fields marked with * are mandatory and must be filled in.

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Enforcement proceedings

Are you dissatisfied with how your request was handled? Or have you not received a response to your feedback within six weeks? In that case, you can file a request with the Supervisory Authority for Digital Accessibility of Public Bodies in Mecklenburg-Western Pomerania to review the regulations and measures outlined in the accessibility statement. 
The Monitoring Authority is responsible for the complaint and enforcement procedures pursuant to Section 2(1) of the BITVO M-V. 
Upon your request, it will review whether further measures are required of the public agency. The complaint and enforcement procedures are free of charge for you as the complainant. You do not need legal representation.

Once the complaint has been received, the following steps will be taken:

Determining whether actual violations of accessibility requirements can be identified

The public agency is required to correct the deficiencies within a specified time frame. To that end, it is provided with recommendations for implementation.

If the public agency does not comply with the complaint, it must provide the supervisory authority with a justification for its failure to do so

All parties involved will be kept informed of the status of the proceedings

Conclusion of the enforcement proceedings by means of a summary final notice to the complainant and an explanation of the proceedings.

Notify the public agency and the relevant technical or legal supervisory authority

You can submit your complaint as follows. Please provide your name, address, website/mobile app, and the reason for your complaint.

Via the online form at: Complaint Form pursuant to § 14 LBGG M-V.

By email to: ueberwachungsstelle@sm.mv-regierung.de.

By mail to: Ministry of Social Affairs, Health, and Sports of the State of Mecklenburg-Western Pomerania, Monitoring Office for Digital Accessibility of Public Bodies in Mecklenburg-Western Pomerania, Werderstr. 124, 19055 Schwerin.

Regardless of the complaint procedure, the enforcement procedure may also be initiated by the Monitoring Authority for Digital Accessibility of Public Bodies in Mecklenburg-Western Pomerania itself, based on identified deficiencies.

The website of the Monitoring Agency for Digital Accessibility in Public Institutions in Mecklenburg-Western Pomerania can be found at: www.barrierefreies-web-mv.de.

In the event of any discrepancies between the German-language version of this website and its translations, the German-language version shall prevail.