{"id":12250,"date":"2025-07-03T14:34:35","date_gmt":"2025-07-03T12:34:35","guid":{"rendered":"https:\/\/scanhotels.de\/questions-and-answers\/"},"modified":"2026-08-14T09:06:14","modified_gmt":"2026-08-14T07:06:14","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/scanhotels.de\/en\/questions-and-answers\/","title":{"rendered":"Questions and answers"},"content":{"rendered":"\n
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Questions and answers<\/h1>\n<\/div>\n<\/div>\n\n
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Home<\/a><\/span> Questions and answers<\/span><\/span><\/div><\/div>\n<\/div>\n\n
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The Topics<\/p>\n\n\n\n

\n\n <\/path>\n<\/svg><\/span>About ScanHotels<\/span><\/a>\n\n\n\n\n <\/path>\n<\/svg><\/span>Hotels and Rooms<\/span><\/a>\n\n\n\n\n <\/path>\n<\/svg><\/span>Contact form<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
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About ScanHotels<\/h3>\n\n\n\n
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What does the start of ScanHotels mean?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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We have been welcoming guests to this place for 20 years. Together with strong partners, we have created a place of experiences and encounters.  
Another chapter begins with ScanHotels – with a familiar team, the usual quality and an attitude that focuses on what makes our hotel special: personality, regionality and hospitality with heart and mind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Why a new brand?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Rostock isn\u2019t a metropolis\u2014and that\u2019s exactly why this city deserves its own unique concept. We believe that hospitality starts right here. With people who are approachable. With experiences you can only have here. Starting in 2026\u2014with the opening of our property at the city harbor\u2014we\u2019ll welcome our guests to three restaurants, three bars, and three event spaces in Rostock. This diversity calls for unique offerings that are particularly well-suited to the North\u2014defined by a sense of community, flavor, and character. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Is the company changing?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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No. The company operating the hotel remains unchanged and therefore alsoall agreements that we have made with guests and customers. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Will my booking remain valid?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, your booking (e.g. rooms, events) is secure and valid with us – regardless of when it was made. Arrival and stay are possible as planned. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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For example, I have ordered a table in a restaurant, for brunch or ball tickets– will anything change?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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No. All reservations and orders remain valid. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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I have a voucher – is it still valid?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, all vouchers already issued remain valid until the specified expiry date. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Can I continue to enjoy the benefits of the previous loyalty program?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Points from the loyalty program can no longer be collected or redeemed. Existing bookings with benefits from the program will of course remain valid. The ScanHotels loyalty program is already being planned – more on this soon. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Will previous offers and events continue?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, definitely! It is very important to us that the hotels are places for people to meet, and that is precisely why offers such as brunch, after-work and the annual Ball L\u00e9ger will continue. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Will I continue to meet familiar hosts?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, our team will remain. Your familiar hosts will continue to be there for you – personally, attentively and with the same commitment as before. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What exactly is ScanHotels?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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ScanHotels stands for hotels in the 4-star-plus segment with clear standards: personal service, well thought-out design, genuine quality. Our hotels combine comfort with attitude – and create space for what counts. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Who is behind ScanHotels?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Behind the brand is the Friedemann Kunz Family Foundation together with an experienced team that has shaped our hotel for many years. The ideas that make the ScanHotels brand what it is were developed by parts of the team themselves. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Hotels and Rooms<\/h3>\n\n\n\n
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What are the check-in and check-out times?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Check in is possible from 3 pm, check out until 12 noon. A later check-out is possible subject to availability – just contact us. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What are the reception hours?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Our reception is staffed around the clock. We are also there for you if you arrive late. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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At which address can I find the hotel?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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ScanHotels city harbor<\/p>\n\n\n\n

ScanHotels Stadthafen, Am Strande 6, 18055 Rostock. Right on the city harbor\u2014right in the heart of the city.<\/p>\n\n\n\n

ScanHotels City<\/p>\n\n\n\n

ScanHotels City, Lange Stra\u00dfe 40, 18055 Rostock.Right next to the Kr\u00f6peliner Tor\u2014right in the heart of the city.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Are there non-smoking rooms?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, all rooms are non-smoking.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Is luggage storage possible?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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We are happy to store your luggage safely at reception – on arrival or departure.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What special offers are there?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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You can find our current offers on the offers page – for special stays at a special price.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What payment options are available?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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We accept cash (ScanHotels City), Maestro, Visa, V Pay, Mastercard, Diners Club, JCB, PayPal, and bank transfers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Do I have to pay a tourist tax?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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The Hanseatic City of Rostock charges a visitor’s tax of \u20ac3.70\/day (from 15 years of age). In return, you will receive a guest card including use of public transport and discounts with numerous partners. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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How do I get from the main station to the hotel?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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ScanHotels city harbor<\/p>\n\n\n\n

Whether you\u2019re coming from the main train station or downtown:You can easily reach us by tram. From Rostock Central Station, take tram lines 3, 5, or 6 for a few minutes to the \u201cStadthafen\u201d or \u201cNeuer Markt\u201d stop. From there, it\u2019s about a 6\u20139-minute walk to us. <\/p>\n\n\n\n

ScanHotels City<\/p>\n\n\n\n

We are directly accessible by streetcar line 5 or 6, which takes you to the “Kr\u00f6peliner Tor” stop and arrives directly in front of the hotel. Alternatively, you can walk through the old town within 20 minutes. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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What does the Green Deal mean?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Save on daily room cleaning and enjoy your minibar drinks free of charge. For stays of three nights or more, you will receive fresh towels, empty garbage cans and refilled toiletries on the third day. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Do you offer room service?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes! Breakfast is served from 6:30 a.m. to 12:00 p.m., and we also offer our 24-hour meal. Place your order via the app, by phone, or at the front desk. Surcharge: 5\u202f\u20ac. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Is it possible to hire a bike on site?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes! city bike 12 \u20ac\/day, e-bike 26 \u20ac\/day. Ideal for tours through the old town or to the sea. Book directly at reception. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Which voucher offers do you provide?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Whether it’s time out in one of our ScanHotels, a visit to the sauna or a cozy brunch – our vouchers make experiences a gift. Click here<\/a> to go to the ScanHotels Shop.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Where can I find information about things to do and places of interest in Rostock?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Discover Rostock: Our flyer corner, the web app and the team on site will be happy to help you with excursion tips and recommendations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Is the hotel barrier-free?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, all public areas are barrier-free. We also offer barrier-free rooms. Please contact us if required. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Are there options for group reservations?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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Yes, of course. For inquiries, please contact us directly at reservations.stadthafen@scanhotels.de <\/p>\n\n\n\n

or <\/p>\n\n\n\n

reservations.city@scanhotels.de<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Do you have allergy-friendly rooms?<\/p>\n\n\n\n\n <\/path>\n <\/circle>\n<\/svg><\/span>\n <\/path>\n <\/circle>\n<\/svg><\/span><\/span>\n<\/div>\n\n\n\n

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On request, we can remove carpets and equip your room with bed linen suitable for allergy sufferers. Please specify when booking. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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Or write to us<\/h3>\n\n\n\n
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Please note: The fields marked with * are mandatory and must be filled in.<\/p>\n\n\n\n

Error:<\/strong> Contact form not found.<\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Questions and answers The Topics About ScanHotels Hotels and Rooms Contact form About ScanHotels Hotels and Rooms Or write to us Please note: The fields marked with * are mandatory and must be filled in.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"header_stage":[],"class_list":["post-12250","page","type-page","status-publish"],"acf":[],"yoast_head":"\nQuestions and answers - ScanHotel Dachmarkenseite<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scanhotels.de\/en\/questions-and-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions and answers - ScanHotel Dachmarkenseite\" \/>\n<meta property=\"og:description\" content=\"Questions and answers The Topics About ScanHotels Hotels and Rooms Contact form About ScanHotels Hotels and Rooms Or write to us Please note: The fields marked with * are mandatory and must be filled in.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/scanhotels.de\/en\/questions-and-answers\/\" \/>\n<meta property=\"og:site_name\" content=\"ScanHotel Dachmarkenseite\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-14T07:06:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/scanhotels.de\\\/en\\\/questions-and-answers\\\/\",\"url\":\"https:\\\/\\\/scanhotels.de\\\/en\\\/questions-and-answers\\\/\",\"name\":\"Questions and answers - 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