{"id":12245,"date":"2025-07-17T14:44:08","date_gmt":"2025-07-17T12:44:08","guid":{"rendered":"https:\/\/scanhotels.de\/terms-and-conditions\/"},"modified":"2026-08-14T09:05:34","modified_gmt":"2026-08-14T07:05:34","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/scanhotels.de\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n

GENERAL TERMS AND CONDITIONS FOR STAYS AT SCANHOTELS CITY <\/h1>\n\n
\n
\n

1. Scope<\/h2>\n\n\n\n

These General Terms and Conditions (\u201cGTC\u201d) apply to the contract entered into between you and us regarding our hotel services, which will be provided to you on the date(s) specified in the contract offer. The contract offer becomes a legally binding contract upon signature by both parties.The contract offer may not be assigned to a third party without our prior consent, and we reserve the right to change the prices and terms in the event of an assignment. <\/p>\n<\/div>\n<\/div>\n\n

\n
\n

2. Definitions<\/h2>\n\n\n\n

\u201cContract\u201d means the contract regarding hotel services that is concluded between you and us upon your timely written acceptance of our offer to enter into a contract.<\/p>\n\n\n\n

“You” refers to the party to whom the contract offer is addressed.<\/p>\n\n\n\n

“We, our, us” refers to ScanHotels City on behalf of FH Rostocker Hotelbetriebs GmbH, Lange Stra\u00dfe 40, 18055 Rostock.<\/p>\n\n\n\n

\u201cContract Offer\u201d means the written offer regarding hotel services for your event and may include the rental of meeting and event rooms, food and beverages, accommodations, and other services.<\/p>\n\n\n\n

\u201cEvent\u201d means one or more consecutive days specified in the contract offer on which you intend to gather a specific number of people at our facilities for a specific purpose.<\/p>\n\n\n\n

\u201cHotel Services\u201d means the services offered by us for your event as specified in the contract proposal and accepted by you upon your timely countersignature of the contract proposal (including, among other things, accommodations in guest rooms, the rental of conference and event rooms, facilities, food and beverages, and other items).<\/p>\n<\/div>\n<\/div>\n\n

\n
\n

3. Event Facilities<\/h2>\n\n\n\n

We will provide you with the facilities and the corresponding rooms and equipment as specified in the contract proposal. We reserve the right to modify the booked facilities in the event of a change in actual circumstances. This includes, but is not limited to, a decrease or increase in the number of participants attending an event, a technical problem with the facilities, or health and safety risks. <\/p>\n\n\n\n

You may request that we procure technical and other equipment from third parties on your behalf, as you may not install or use your own technical equipment without our prior consent. We may bill you for the electricity costs resulting from the use of such equipment, and a fee may also be charged in connection with the connection fee for the use of the IT equipment. <\/p>\n\n\n\n

The installation and use of non-technical equipment and the placement of decorations on the walls and ceilings require our prior approval.<\/p>\n\n\n\n

The storage of your own equipment or that of a third party at our facilities is at your own risk. We are liable for loss, destruction, or damage related to such equipment only in cases of gross negligence or willful misconduct. The equipment brought onto the premises must comply with fire safety regulations. We reserve the right to request official documentation of compliance. <\/p>\n\n\n\n

After your event, you must remove all equipment immediately. You are responsible for disposing of the packaging materials or waste in accordance with applicable laws. <\/p>\n\n\n\n

Any changes to the number of participants must be reported to us immediately. If the number of participants increases, we will do our best to accommodate the additional participants. However, this cannot be guaranteed.Participant packages are available daily from 8:00 a.m. until 2:00 a.m. at the latest on the following day. Additional costs may apply if your event begins or ends outside these hours. Special arrangements will also be billed separately. <\/p>\n\n\n\n

No food or beverages may be brought into the hotel or its facilities for consumption on the premises without our prior consent. <\/p>\n\n\n\n

Your use of our facilities and hotel services must comply with state and local laws and regulations. All hospitality services (such as extending the bar\u2019s hours of operation) must be confirmed and approved prior to the date of the event. Unless otherwise expressly agreed, you must obtain the necessary permits and approvals and bear the associated costs (such as licensing fees for the use of music rights, mandatory social security contributions for performers, and other expenses). <\/p>\n<\/div>\n<\/div>\n\n

\n
\n

4. Guest Room<\/h2>\n\n\n\n

We will provide you with guest rooms in accordance with the details specified in the contract offer.Check-in begins at 3:00 p.m. on the day of arrival. Check-out is at 12:00 p.m. on the day of departure, unless otherwise expressly agreed with you. Additional charges may apply for late check-out. This depends on availability on the respective day. If a guest leaves the hotel before the agreed-upon departure date, cancellation fees may apply. <\/p>\n\n\n\n

Please notify us immediately of any changes in the number of participants and guest rooms. If the number increases, we will do our best to accommodate the additional participants. However, we cannot guarantee this. <\/p>\n\n\n\n

If we are unable to provide the number of guest rooms we have confirmed, we will notify you as soon as possible. In this case, we will cover the costs of alternative accommodations at the nearest available hotel of a comparable category. We will also cover the cost of a phone call and daily round-trip transportation between the alternative hotel and our facility. <\/p>\n<\/div>\n<\/div>\n\n

\n
\n

5. Cancellations<\/h2>\n\n\n\n

Subject to the following provisions, you have the right to cancel the contract in whole or in part:Check-in begins at 3:00 p.m. on the day of arrival. Check-out is at 12:00 p.m. on the day of departure, unless otherwise expressly agreed with you. Additional charges may apply for late check-out. This depends on availability on the respective day. If a guest leaves the hotel before the agreed-upon departure date, cancellation fees may apply. <\/p>\n\n\n\n

a) Guest rooms may be canceled free of charge by providing written notice as described below:<\/p>\n\n\n\n